Overview
For personal or business accounts, our Online Banking product gives you 24/7/365 access to your checking, savings, money market, certificate of deposit, and loan accounts from your home or office computer. The Bank of The West’s Online Banking combines convenience and flexibility while you easily conduct a wide range of banking transactions.
With The Bank of The West Online Banking, you can:
- Review your deposit account information.
- Review your loan account information.
- Make transfers between accounts.
- Make payments to your loans with The Bank of The West.
- Review your account activity.
- View images of deposit slips and checks that have posted to your account.
- Download your account statements. In fact, you can even go paperless with our eStatements product and receive a notice by email each month when your latest statement is ready to view.
- Pay your bills using CheckFree RXP bill pay. (Contact one of our branches to sign up for this service).
- Set up and view account alerts to notify you of important events or transactions.
Frequently Asked Questions
Is there any special software required?
No. All you need is access to the Internet using a supported internet browser (the latest versions are highly recommended for your greatest security, and older browser support may be discontinued at any time). Browsers must support at least a 128-bit Secure Sockets layer (SSL) encryption protocol.
Is Online Banking secure?
Yes. Besides using 128-bit encryption, The Bank of The West’s Online Banking is built with several additional safeguards to ensure your account information remains secure. We employ multi-factor authentication (MFA) protocols to help ensure that no one can access your information without your permission. Should someone attempt to access your account portfolio using an incorrect password or fail MFA authentication more than three times, The Bank of The West will lock the entire session from use for 30 minutes. Should this happen more than three times, the lockout will become permanent and can only be cleared by a The Bank of The West administrator. Should you forget to logout of Online Banking, your session will automatically be terminated after 15 minutes of no activity.
What if my ACCESS ID and/or PASSWORD don’t seem to work?
There are a couple of solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your account. If you weren’t sure of your PASSWORD, and began guessing or didn’t realize that you were entering your PASSWORD in the wrong case, you had only three chances to get it right. As a security feature, we lockout all accounts if an incorrect PASSWORD is entered on the third try. The lockout session will last for 30 minutes. If you initiate the lockout three times, then it becomes permanent. Then the only way to reset a lockout is by calling us at (580) 661-3541 during regular business hours.